I arrived at East Rudham for Sunday lunch today in time to catch the latter stages of a telephone conversation between my father and a BT Customer Services Operator regarding his internet connection. The internet connection in question was not working at all, and rather than listen and attempt to find a solution the operator was insistent on going on about resetting the router. This is asinine and offensive since the firs thing that anyone who is experiencing problems with an internet connection does is to reset the router.
Eventually the call ended with an arrangement for a supervisor to call back. By the time I left Rudham some five hours later this call back had still not materialised – disgraceful!!
aspiblog 